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The leisure and hospitality risk environment

Delivering a memorable customer experience is the key driver for many companies in the leisure and hospitality industry. As a sector, operators are united by the fact that their product is actually an experience and it is the ability of a company to successfully manage and deliver this experience which can determine its success.

Many characteristics of the leisure and hospitality sector can impact the customer experience such as high staff turnover, weather (good and bad), supply chain issues, poor social media feedback, lack of capital expenditure and customer injury, particularly slips and trips.


How can Willis Towers Watson help leisure and hospitality businesses?

With a dedicated Leisure and Hospitality Practice, Willis Towers Watson has the expertise and insight to help you manage and mitigate risk and control cost within your business. We are passionate about your sector and have a deep understanding of your challenges.

Your Willis Towers Watson team will look at your operational structure, your people and the values and ethics that make your company what it is today and what it endeavours to be in the future. We then review the risks that could threaten the existence of your business as well as areas for improvements in business resilience and recovery, risk retention and transfer, servicing efficiencies and cost reductions.

We also provide:

  • Peer benchmarking analysis on claims, limits and deductibles so you can see how you compare to others operating in the industry.
  • Specialist risk management advice including claims defensibility audits and business interruption reviews.
  • Tailored policy wordings giving you peace of mind in the event of a claim.
  • Industry specific seminars, training and networking events.


What experience does Willis Towers Watson have in the leisure and hospitality sector?

With a combined experience of over 100 years, the Willis Towers Watson UK Leisure and Hospitality Practice has a deep insight into the opportunities and challenges you face. Our team of specialists are based throughout the UK and work with businesses in all industry sub-sectors, including:

  • Pubs, Bars, Cafes, Nightclubs and Restaurants
  • Hotels and Accommodation
  • Gaming
  • Health and Fitness
  • Visitor Attractions
  • Entertainment Venues

As part of a global broking organisation, the Leisure and Hospitality Practice is your connection to the wealth of expertise Willis has to offer.

Our industry focus combined with risk management, claims and insurance placement expertise means we are well placed to assist with both traditional and emerging business exposures.

Please do not hesitate to contact us to discuss your leisure and hospitality risk management and insurance strategy further and find out how we can help you implement the right approach for your business.