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Claims Defensibility Training

It is often a lack of internal understanding that leads to failure in defending claims despite having the right processes and procedures in place to handle them. Poor claims management will increase costs, not just in terms of settlements but from greater time and resource required to deal with them.

What is Claims Defensibility Training?

Claims Defensibility training equips organisations with the practical knowledge, skills and techniques to improve the prospect of defending claims. It also develops understanding and improves the way accidents and claims are managed. training is delivered by a dedicated training team which has extensive practical experience of handling and defending personal injury claims.

training options include modules on the law relating to personal injury claims, accident investigation, contractor management as well as bespoke modules covering specific topics. In addition, the Claims Defensibility team can deliver mock trial training.

What are the benefits?

Claims Defensibility training will benefit an organisation by:

  • Helping identify improvements in policies, procedures and claims related documentation
  • Improving compliance with claims protocols; helping to save time and money
  • Highlighting the importance of accident investigations and recording evidence to support a successful defence
  • Improving the ability to defend claims through implementing recommendations
  • Improving the ability to make early decisions on liability and save costs where claims cannot be defended
  • Reducing the cost of claims together with insurance premiums
  • Increasing an organisation’s attractiveness to insurers Testimonial: In addition to the benefits to the organisation, training will provide attendees with a better practical understanding of:
  • the law relating to personal injury claims
  • the obligations on defendants when defending claims
  • the pre and post-proceedings process
  • the accident investigation process
  • the responsibilities of managers for accidents and claims

Contact us:

For further details please contact your local Willis Towers Watson office.

Claims Defensibility Training Factsheet:


The training provided clear and practical guidance on what evidence to capture and record after an incident, to give us the best possible opportunity to put forward a robust defence. We would therefore not hesitate in recommending the Willis Towers Watson Claims Defensibility Team and the services they provide to any other business, regardless of industry or size.

Managing Director, Gloucester Airport