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Claims Review

A poor or deteriorating claims experience has a significant impact on insurance premiums and renewal terms. Managing and forecasting claims spend is vital for budgetary control; even for organisations that are self-insured or have captive arrangements.

What is a Claims Review?

Poorly handled claims can not only lead to increased costs but are a threat to brand and reputation.

A Claims Review will provide an independent and detailed examination of all aspects of the claims handling and data capture process by loss adjusters, brokers, lawyers and insurers.

Willis Towers Watson specialists select and forensically examine claims to identify and highlight issues with individual claims or claims handling processes.


What are the benefits?
By undertaking a Claims Review, an organisation can achieve benefits including:

  • Better containment of legal costs and improved claims experience
  • Lower premiums from reduced claims costs
  • Identification and improvement of data capture
  • Identification of inaccurate reserving
  • The ability to release funds and resources already set aside onthe basis of existing reserve figures

What will a Claims Review deliver?

  • An independent and impartial view of claims handling
  • Ensure agreed procedures and protocols are followed
  • Check to ensure legal costs are contained
  • A review of corporate governance issues
  • Ensure accurate claims recording against the correct business unitor division
  • Assurance of settlement at the correct level
  • Recommendations to ensure adequate reserves are held to meetfuture liabilities
  • Advice to mitigate the negative impact that reserving can have onpremium calculation

Contact us:

For further details please contact your local Willis Towers Watson office.

Claims Review factsheet:


Case study:

A property management company asked Willis Towers Watson to review public liability and employers’ liability claims handled by their insurer.

The review revealed that a large number of public liability claims, such as slips and trips, had remained open for considerably longer than necessary with large reserves being held as a result.